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Pura Cashmere

Visit the Pura Cashmere help center and FAQ for answers about all things Pura Cashmere.

Help Center & FAQ | Pura Cashmere

For items that are in stock we typically ship within 24 hours. 

We will split shipments for domestic orders if there are pre-orders & in stock items. 

Pre-Order items will ship on estimated shipping date listed in your confirmation email

For questions about specific orders please request more help below or email support@puracashmere.com

When will my order ship?

Pre-Order's allow our customers to lock in a popular item before it arrives. We offer pre-orders on our most popular items up to 30 days before the expected ship date. 

Pre-Order's are shipped in the order they are received and the 30 day return window does not start until the item ships.

Once your pre-order ships you will get a notification email with a tracking #.

What is a Pre-Order?

Returns and gift returns can be done via our return portal (see link below). Once complete a label will be created you can use to send your item back. 

You will need the following to set up your return/exchange. 

1. Order #
2. Zip Code OR Phone #

Just click the link below to begin
RETURN PORTAL

How do I return/exchange an item?

Discount codes are available for first time customers when they complete the sign up for our mailing and SMS list. You must complete the sign up to get your code. 

All other discounts are provided via special sales or email offers. Simply enter the code at check out and hit apply and you should see it applied to your total before payment. If a code is not working properly please send a message and you will be helped.

How can I get a Discount?

A size chart for each item is available on the product page. See image below for instructions on how to view it

How do I choose the right size?

Thank you for reaching out!

Your order is currently being processed and should ship within the next 12 to 24 hours. 

Pre-Orders Items: will ship on the estimated shipping dates listed on the product page and in your order confirmation email. (See Image below) 

 


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