I didn't receive an order confirmation — what should I do?Updated an hour ago

A confirmation email is sent within minutes of placing an order. If you don't see it:

• Check your spam, promotions, and updates folders — confirmations sometimes get filtered.
• Verify the email address on your account. A simple typo at checkout is the most common cause.
• Search your inbox for "Pura Cashmere" — it may be hiding under a different sender name.

If you still can't find it after 30 minutes, reach out at [email protected] with your full name and shipping address and we'll track down your order and resend the confirmation.