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Pura Cashmere

Visit the Pura Cashmere help center and FAQ for answers about all things Pura Cashmere.

Help Center & FAQ | Pura Cashmere

How do I contact Customer Support?

How can I unsubscribe from text message notifications?

How do I create an account?

Do you offer wholesale?

What should I do if my item is damaged?

Do I need an account to place an order?

Do you have a store I can visit?

How do I unsubscribe from text messages?

General Questions

What shipping methods do you use?

Do you ship to PO Boxes or APO/FPO?

How much is shipping?

How do I track my order?

When will my product arrive?

Are taxes & duties included in my international order?

My order status is 'delivered' but my order is not here. What do i do?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Do you offer Saturday/Sunday fulfillment or delivery?

Shipping, Delivery & Duties

How do I start a return?

What information do I need for a return?

Can I exchange/return a gift?

How long does an exchange take?

How many times can i return/exchange and item?

Do you charge a restocking fee?

How to return a damaged item?

When will i get my refund?

Can a return be refused?

Returns & Exchanges

When will my order ship?

How do I change an order?

Can I cancel an order after it has been placed?

How do Pre-Orders work?

Ordering, Changes & Cancellations

Which types of payments do you accept?

Do you offer installments?

When can I expect my refund?

Are there any fees on refunds?

Payments & Refunds

How do I apply a promo code?

Can I use an automatic discount with a Promo Code or Gift Card?

Can a promotion be applied after I order?

Discounts & Promo Codes

Can I purchase a gift card?

Do the gift cards expire?

Can I return a gift card?

Whose email do I use at checkout when purchasing a gift card?

Gift Cards & Gift Wrapping

What is Cashmere?

What is SUPIMA™ Cotton?

What is a blend?

Products & Materials

How do I choose the right size?

Where do I find a size chart?

Will my sweater pill?

How do I care for my cashmere?

Sizing & Care Instructions

Is an item coming back in stock? Can I pre-order it?

How can i inquire about wholesale?

Stock Availability & Wholesale

General information about Pura Cashmere and using our site

Information about shipping, duties, taxes and delivery

Information about the return and exchange process

Information on placing orders, making changes and canceling orders.

Information about refunds, payments, and payment options

General information on how discounts work and how to apply discount and promo codes

Information about gift cards, how they work and gift wrapping options

Information about how our products are made, where and how we source our materials and terminology used

Information about sizing and care instructions

Information about stock availability and wholesale options

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