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Pura Cashmere

Visit the Pura Cashmere help center and FAQ for answers about all things Pura Cashmere.

Help Center & FAQ | Pura Cashmere

How do I create an account?

What are 'Traditional Retail' prices?

Do you have any sales?

Are your knits available wholesale?

What should I do if my item is damaged?

How do Pre-Orders work?

General Questions

What shipping methods do you use?

How much is shipping?

How do I track my order?

When will my product arrive?

Are taxes & duties included in my international order?

My order status is 'delivered' but my order is not here. What do i do?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Shipping, Delivery & Duties

How do I start a return?

What information do I need for a return?

Can I exchange/return a gift?

How long does an exchange take?

How many times can i return/exchange and item?

Do you charge a restocking fee?

How to return a damaged item?

Returns & Exchanges

Can I cancel an order after it has been placed?

How do I change an order?

Ordering, Changes & Cancellations

Which types of payments do you accept?

Do you offer a payment installment option?

When can I expect my refund?

Payments & Refunds

How do I apply a promotion code to an order?

What are BOGO & other automatic discounts?

Can I use an automatic discount with a Promo Code or Gift Card?

Discounts & Promo Codes

Do you offer gift wrap options and gift receipts?

How do gift cards work?

Do the gift cards expire?

Can I return a gift card?

Can I add a message along with the gift card?

Whose email do I use at checkout when purchasing a gift card?

Gift Cards & Gift Wrapping

What is Cashmere?

What is SUPIMA™ Cotton?

What is a blend?

What ply is your cashmere?

What is gauge and knit?

Is your product fairtrade, are the animals treated well?

What is "Traditional Retail Price"?

Products & Materials

Choosing the Right Size?

Where do I find a size chart?

How do I care for my cashmere?

Sizing & Care Instructions

The item is out of stock. Can I pre-order?

I want to exchange but a size or color is out of stock. Can I choose a different size/color?

Do you sell your knits wholesale?

Do you private label?

Stock Availability & Wholesale

General information about Pura Cashmere and using our site

Information about shipping, duties, taxes and delivery

Information about the return and exchange process

Information on placing orders, making changes and canceling orders.

Information about refunds, payments, and payment options

General information on how discounts work and how to apply discount and promo codes

Information about gift cards, how they work and gift wrapping options

Information about how our products are made, where and how we source our materials and terminology used

Information about sizing and care instructions

Information about stock availability and wholesale options

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