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General Questions

General information about Pura Cashmere and using our site

How do I create an account?

Creating an account is very simple! You can manually create an account for saving checkout information or saving items to a wish list. See below for further details Account Creation Step 1. Click on the account icon on the top right of the main menu

What are 'Traditional Retail' prices?

Since we sell direct to consumers we can bypass the markup costs that traditional retailers price items. For comparison sake we provide the price that 'Traditional Retailers' would charge for our item or a similar item. We do this to allow our custom

Do you have any sales?

Yes. Occasionally we put items on sale or offer special discounts during holidays or at the end of a season. We also offer special discounts for customers who sign up for our newsletter and SMS lists. Many of our best offers are sent exclusively to t

Are your knits available wholesale?

Pura Cashmere does offer wholesale opportunities to qualified retailers and sellers. For more information regarding wholesale and private label opportunities please contact [email protected]

What should I do if my item is damaged?

On the rare occasion that your item is damaged, please let us know immediately. Our return policy requires notification within 48 hours of receipt of all damaged goods in order to facilitate an exchange/return. Please send an email and relevant photo

How do Pre-Orders work?

We allow our customers the option of Pre-Ordering our most popular styles up to 30 days before arrival. You can tell when an item is a pre-order based on the following:. In addition, the estimated shipping date will appear in your cart and in the ord