General Questions

General information about Pura Cashmere and using our site

How do I contact Customer Support?

Use the chat bubble (bottom right) or email [email protected]

How can I unsubscribe from text message notifications?

To opt out of our text message notifications, simply reply 'STOP' to any of our text messages. This will automatically remove you from our text messaging list. You will no longer receive text notifications from us once this process is complete.

How do I create an account?

Creating an account is very simple! You can manually create an account for saving checkout information or saving items to a wish list. See below for further details Account Creation Step 1. Click on the account icon on the top right of the main menu

Do you offer wholesale?

We partner with select retailers who share our commitment to thoughtful design and exceptional craftsmanship. For wholesale or private label inquiries:. We’ll be happy to share our current terms, minimums, and requirements.

What should I do if my item is damaged?

Every Pura Cashmere piece is crafted with care. In the rare event your item arrives damaged, please contact us within 48 hours of receiving your order. To report a damaged item:. We’ll take care of the rest.

Do I need an account to place an order?

No—guest checkout is available. Creating an account simply makes tracking and exchanges easier.

Do you have a store I can visit?

We’re online-first. To try Pura in person, check our stockists; retailers are added seasonally.

How do I unsubscribe from text messages?

Reply STOP to any text; you’ll be removed from our SMS list automatically.