Privacy Policy

Terms & Conditions

Home

New Arrivals

Start A Return

Pura Cashmere

We partner with select retailers who share our commitment to thoughtful design and exceptional craftsmanship.For wholesale or private label inquiries:<ul><li>Email us at <a href="mailto:wholesale@puracashmere.com">wholesale@puracashmere.com</a></li><li>Or connect with us directly on our Joor storefront: <a href="https://www.jooraccess.com/puracashmere" target="_blank">https://www.jooraccess.com/puracashmere</a></li></ul>We&#x2019;ll be happy to share our current terms, minimums, and requirements.

We partner with select retailers who share our commitment to thoughtful design and exceptional craftsmanship. For wholesale or private label inquiries:. We’ll be happy to share our current terms, minimums, and requirements.

Wholesale Opportunities

General Questions

How do I create an account?

What should I do if my item is damaged?

How do Pre-Orders work?

How can I unsubscribe from text message notifications?

What shipping methods do you use?

How much is shipping?

How do I track my order?

When will my product arrive?

Are taxes & duties included in my international order?

My order status is 'delivered' but my order is not here. What do i do?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Shipping, Delivery & Duties

How do I start a return?

What information do I need for a return?

Can I exchange/return a gift?

How long does an exchange take?

How many times can i return/exchange and item?

Do you charge a restocking fee?

How to return a damaged item?

When will i get my refund?

Can a return be refused?

Returns & Exchanges

Can I cancel an order after it has been placed?

How do I change an order?

Ordering, Changes & Cancellations

Which types of payments do you accept?

Do you offer a payment installment option?

When can I expect my refund?

Payments & Refunds

How do I apply a promotion code to an order?

What are BOGO & other automatic discounts?

Can I use an automatic discount with a Promo Code or Gift Card?

Discounts & Promo Codes

Do you offer gift wrapping?

Can I purchase a gift card?

Do the gift cards expire?

Can I return a gift card?

Whose email do I use at checkout when purchasing a gift card?

Gift Cards & Gift Wrapping

What is Cashmere?

What is SUPIMA™ Cotton?

What is a blend?

What is gauge and knit?

Is your product fairtrade, are the animals treated well?

Products & Materials

How do I choose the right size?

Will my sweater pill?

Where do I find a size chart?

How do I care for my cashmere?

Sizing & Care Instructions

Is an item coming back in stock? Can I pre-order it?

Do you offer wholesale opportunities?

Stock Availability & Wholesale

Wholesale OpportunitiesUpdated 7 days ago