Privacy Policy

Terms & Conditions

Home

New Arrivals

Start A Return

Pura Cashmere

<p>To opt out of our text message notifications, simply reply &apos;STOP&apos; to any of our text messages. This will automatically remove you from our text messaging list. You will no longer receive text notifications from us once this process is complete.</p>

To opt out of our text message notifications, simply reply 'STOP' to any of our text messages. This will automatically remove you from our text messaging list. You will no longer receive text notifications from us once this process is complete.

How can I unsubscribe from text message notifications?

General Questions

How do I create an account?

Wholesale Opportunities

What should I do if my item is damaged?

How do Pre-Orders work?

What shipping methods do you use?

How much is shipping?

How do I track my order?

When will my product arrive?

Are taxes & duties included in my international order?

My order status is 'delivered' but my order is not here. What do i do?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Shipping, Delivery & Duties

How do I start a return?

What information do I need for a return?

Can I exchange/return a gift?

How long does an exchange take?

How many times can i return/exchange and item?

Do you charge a restocking fee?

How to return a damaged item?

When will i get my refund?

Can a return be refused?

Returns & Exchanges

Can I cancel an order after it has been placed?

How do I change an order?

Ordering, Changes & Cancellations

Which types of payments do you accept?

Do you offer a payment installment option?

When can I expect my refund?

Payments & Refunds

How do I apply a promotion code to an order?

What are BOGO & other automatic discounts?

Can I use an automatic discount with a Promo Code or Gift Card?

Discounts & Promo Codes

Do you offer gift wrapping?

Can I purchase a gift card?

Do the gift cards expire?

Can I return a gift card?

Whose email do I use at checkout when purchasing a gift card?

Gift Cards & Gift Wrapping

What is Cashmere?

What is SUPIMA™ Cotton?

What is a blend?

What is gauge and knit?

Is your product fairtrade, are the animals treated well?

Products & Materials

How do I choose the right size?

Will my sweater pill?

Where do I find a size chart?

How do I care for my cashmere?

Sizing & Care Instructions

Is an item coming back in stock? Can I pre-order it?

Do you offer wholesale opportunities?

Stock Availability & Wholesale

How can I unsubscribe from text message notifications?Updated 5 days ago