What happens if my package is delayed?Updated an hour ago

If your shipment hasn't moved in our carrier's system for a few days, you'll automatically receive a Stalled Shipment email from us — we don't wait for you to notice. Most delays are resolved within a few days, but if your package appears truly stuck, we'll work with you and the carrier to get it moving or replaced.

If you receive a stalled shipment notification or you're concerned about a delay, you can also reach out directly at [email protected] with your order number and we'll investigate right away.