What if my piece shrinks, felts, or stretches?Updated an hour ago

We recommend dry cleaning specifically to avoid these issues — they're almost always caused by heat, water, or improper handling at home.

If something has gone wrong with a piece and you believe the care label was followed, please reach out at [email protected] with a photo and a brief description of what happened. We'll review it case by case.

Please note: damage that results from at-home care that deviates from the care label, or from cleaning by a non-professional, is generally not covered.