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Pura Cashmere

If you opt for Checkout + Free Returns there are no fees for refunds and the refund return window is extended to 30 days. If you do not opt in for Checkout+ we charge a $14.50 restocking fee for refunds only. Exchanges and Store Credit are not charged this fee and the refund return window is 21 days.

If you opt for Checkout + Free Returns there are no fees for refunds and the refund return window is extended to 30 days. If you do not opt in for Checkout+ we charge a $14.50 restocking fee for refunds only. Exchanges and Store Credit are not charge

Are there any fees on refunds?

Payments & Refunds

How do I contact Customer Support?

How can I unsubscribe from text message notifications?

How do I create an account?

Do you offer wholesale?

What should I do if my item is damaged?

Do I need an account to place an order?

Do you have a store I can visit?

How do I unsubscribe from text messages?

General Questions

What shipping methods do you use?

Do you ship to PO Boxes or APO/FPO?

How much is shipping?

How do I track my order?

When will my product arrive?

Are taxes & duties included in my international order?

My order status is 'delivered' but my order is not here. What do i do?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Do you offer Saturday/Sunday fulfillment or delivery?

Shipping, Delivery & Duties

How do I start a return?

What information do I need for a return?

Can I exchange/return a gift?

How long does an exchange take?

How many times can i return/exchange and item?

Do you charge a restocking fee?

How to return a damaged item?

When will i get my refund?

Can a return be refused?

Returns & Exchanges

When will my order ship?

How do I change an order?

Can I cancel an order after it has been placed?

How do Pre-Orders work?

Ordering, Changes & Cancellations

Which types of payments do you accept?

Do you offer installments?

When can I expect my refund?

How do I apply a promo code?

Can I use an automatic discount with a Promo Code or Gift Card?

Can a promotion be applied after I order?

Discounts & Promo Codes

Can I purchase a gift card?

Do the gift cards expire?

Can I return a gift card?

Whose email do I use at checkout when purchasing a gift card?

Gift Cards & Gift Wrapping

What is Cashmere?

What is SUPIMA™ Cotton?

What is a blend?

Products & Materials

How do I choose the right size?

Where do I find a size chart?

Will my sweater pill?

How do I care for my cashmere?

Sizing & Care Instructions

Is an item coming back in stock? Can I pre-order it?

How can i inquire about wholesale?

Stock Availability & Wholesale

Are there any fees on refunds?Updated 2 hours ago