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Pura Cashmere

<p>All exchanges and store credit returns are free. A restocking fee is only charged on items returned requesting a refund.&#xA0;</p>

All exchanges and store credit returns are free. A restocking fee is only charged on items returned requesting a refund.

Do you charge a restocking fee?

Returns & Exchanges

How do I create an account?

What are 'Traditional Retail' prices?

Do you have any sales?

Are your knits available wholesale?

What should I do if my item is damaged?

How do Pre-Orders work?

General Questions

What shipping methods do you use?

How much is shipping?

How do I track my order?

When will my product arrive?

Are taxes & duties included in my international order?

My order status is 'delivered' but my order is not here. What do i do?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Shipping, Delivery & Duties

How do I start a return?

What information do I need for a return?

Can I exchange/return a gift?

How long does an exchange take?

How many times can i return/exchange and item?

How to return a damaged item?

Can I cancel an order after it has been placed?

How do I change an order?

Ordering, Changes & Cancellations

Which types of payments do you accept?

Do you offer a payment installment option?

When can I expect my refund?

Payments & Refunds

How do I apply a promotion code to an order?

What are BOGO & other automatic discounts?

Can I use an automatic discount with a Promo Code or Gift Card?

Discounts & Promo Codes

Do you offer gift wrap options and gift receipts?

How do gift cards work?

Do the gift cards expire?

Can I return a gift card?

Can I add a message along with the gift card?

Whose email do I use at checkout when purchasing a gift card?

Gift Cards & Gift Wrapping

What is Cashmere?

What is SUPIMA™ Cotton?

What is a blend?

What ply is your cashmere?

What is gauge and knit?

Is your product fairtrade, are the animals treated well?

What is "Traditional Retail Price"?

Products & Materials

Choosing the Right Size?

Where do I find a size chart?

How do I care for my cashmere?

Sizing & Care Instructions

The item is out of stock. Can I pre-order?

I want to exchange but a size or color is out of stock. Can I choose a different size/color?

Do you sell your knits wholesale?

Do you private label?

Stock Availability & Wholesale

Do you charge a restocking fee?Updated 2 years ago