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Pura Cashmere

<p>We offer complimentary standard shipping and flat rates depending on your location and order total.</p><h4 id="united-states">United States</h4><ul><li>Free standard shipping on orders over $150</li><li>Orders over $450 qualify for a complimentary two-day air upgrade <strong>(continental U.S. only)</strong></li></ul><h4 id="alaska-hawaii-and-us-territories">Alaska, Hawaii, and U.S. Territories</h4><ul><li>Shipped via USPS Priority Mail</li><li>Free shipping on orders over $150</li></ul><h4 id="canada">Canada</h4><ul><li>Free shipping on orders over $150 CAD</li><li>$20 CAD flat rate on all other orders</li></ul><h4 id="international-rest-of-world">International (Rest of World)</h4><p>We offer competitive international rates at checkout. Some destinations qualify for flat rates:</p><ul><li><strong>European Union:</strong> &#x20AC;15 flat rate (France, Germany, Italy, Spain, Netherlands &amp; others)</li><li><strong>New Zealand:</strong>&#xA0;$33 NZD</li><li><strong>Australia:</strong><ul><li>$35 AUD (under 2 lbs)</li><li>$40 AUD (2.1&#x2013;4 lbs)</li><li>$45 AUD (over 4 lbs)</li></ul></li><li><strong>Other countries:</strong> Shipping calculated at checkout</li></ul>

We offer free ground shipping on all orders within the continental U.S.!
For orders over $250.00 within the continental U.S. We offer complimentary two-day air.
All orders above $150 to Alaska, Hawaii, and U.S. Territories qualify for free shipping.

How much is shipping?

Shipping, Delivery & Duties

How do I create an account?

Wholesale Opportunities

What should I do if my item is damaged?

How do Pre-Orders work?

How can I unsubscribe from text message notifications?

General Questions

What shipping methods do you use?

How do I track my order?

When will my product arrive?

Are taxes & duties included in my international order?

My order status is 'delivered' but my order is not here. What do i do?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

How do I start a return?

What information do I need for a return?

Can I exchange/return a gift?

How long does an exchange take?

How many times can i return/exchange and item?

Do you charge a restocking fee?

How to return a damaged item?

When will i get my refund?

Can a return be refused?

Returns & Exchanges

Can I cancel an order after it has been placed?

How do I change an order?

Ordering, Changes & Cancellations

Which types of payments do you accept?

Do you offer a payment installment option?

When can I expect my refund?

Payments & Refunds

How do I apply a promotion code to an order?

What are BOGO & other automatic discounts?

Can I use an automatic discount with a Promo Code or Gift Card?

Discounts & Promo Codes

Do you offer gift wrapping?

Can I purchase a gift card?

Do the gift cards expire?

Can I return a gift card?

Whose email do I use at checkout when purchasing a gift card?

Gift Cards & Gift Wrapping

What is Cashmere?

What is SUPIMA™ Cotton?

What is a blend?

What is gauge and knit?

Is your product fairtrade, are the animals treated well?

Products & Materials

How do I choose the right size?

Will my sweater pill?

Where do I find a size chart?

How do I care for my cashmere?

Sizing & Care Instructions

Is an item coming back in stock? Can I pre-order it?

Do you offer wholesale opportunities?

Stock Availability & Wholesale

United States

Alaska, Hawaii, and U.S. Territories

Canada

International (Rest of World)

How much is shipping?Updated 7 days ago

United States

Alaska, Hawaii, and U.S. Territories

Canada

International (Rest of World)