What if my package shows as delivered but I don't have it?Updated an hour ago

First, the practical checks:

• Check around your delivery location — porch, mailbox, side door, garage, with a neighbor, or with your building's front desk.
• Look for a separate carrier notification. UPS and USPS often leave packages in non-obvious spots and note it on the tracking page.
• Wait 24 hours. Carriers occasionally mark items as delivered slightly early; many "missing" packages turn up the next day.

If your package hasn't surfaced after 24 hours, contact us at [email protected] with your order number. We'll open an investigation with the carrier and help you next steps, which may include a claim or replacement depending on the circumstances.