What information should I include when I reach out?Updated an hour ago
The more context you provide, the faster we can help. When emailing or messaging us, please include:
- Your order number (if your question is about a specific order)
- The email address you used at checkout
- A clear description of your question or issue
- Photos, if relevant — especially for damaged items, fit questions, or anything visual
For damaged or defective items, please include photos and contact us within 7 days of delivery (see our Shipping & Returns policy for details).