Ordering, Changes & Cancellations
Information on placing orders, making changes and canceling orders.
Can I modify or cancel my order after it's placed?
Once an order is submitted, it enters our fulfillment system quickly so we can get your piece to you as soon as possible — which means we're typically...
Do you offer pre-orders?
Yes — and we recommend them on our most popular pieces. Many of our best-selling styles go up for Pre-Order between production runs. If a piece is available...
How do I place an order?
You can shop anytime at puracashmere.com. Add items to your cart, head to checkout, and enter your shipping and payment information. You don't need an...
I didn't receive an order confirmation — what should I do?
A confirmation email is sent within minutes of placing an order. If you don't see it: Check your spam, promotions, and updates folders — confirmations...
Why was my payment declined?
A declined payment is usually one of three things: A typo in the card number, expiration date, CVV, or billing ZIP code. Double-check each field. The...
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address and applicable state and local tax laws. The exact amount will be shown before you submit...
Can I place an order by phone?
Our entire collection is available at puracashmere.com, with full product details, fit notes, customer reviews, and a complete size guide on every product...
What's the difference between "Pre-Order" and "Notify Me When Available"?
Pre-Order is for pieces with a confirmed restock on the way — usually within a reasonable window. You can reserve your size and color today, pay at the time...
Do you price-match other retailers?
We don't price-match. Our pieces are sold at consistent retail pricing across our website and our authorized stockists, and we maintain that pricing to...
What payment methods do you accept?
We accept: Major credit and debit cards — Visa, Mastercard, American Express, Discover Digital wallets — Apple Pay, Google Pay, Shop Pay PayPal Amazon Pay...
Will sold-out items be restocked?
It depends on the piece. We restock our core, year-round styles regularly — these are the pieces most likely to show up as Pre-Order when they're between...
Do you offer price adjustments if an item goes on sale after I purchase?
We don't offer price adjustments on past orders. Our pricing reflects the value of the craftsmanship in every piece, and our sales are infrequent and...