Information about the return and exchange process
We want you to love what you ordered — but if it’s not quite right, we’ve made the return process simple. Visit our Return Center and follow the step-by-step instructions to generate a prepaid return label. Please email [email protected] with
The only information you need to process a return via our return portal is the following; Your order # which can be found on your order confirmation email and on your packing slip AND ONE OF THE FOLLOWING Email Address used on the order Zip Code P
Yes — if you received a gift from Pura Cashmere, you can return it for store credit or exchange it for something else. When submitting your return through our Return Center, select the option that indicates you're returning a gift. From there, you'll
Once your return is submitted and the original item is on its way back to us, we’ll begin processing your exchange. As soon as the return is scanned in by the carrier, your replacement item will be released for shipment — so you don’t have to wait fo
We offer one free return label per order for domestic customers. If you need to make a second return or exchange on the same order, you’re still welcome to do so — however, you’ll be responsible for the cost of the additional return shipping label. T
We only charge a restocking fee when an item is returned for a refund to the original payment method. The fee is $14.50 and helps cover the cost of inspection, cleaning, repackaging, and payment processing. Returns made for store credit or exchange a
On the rare occasion that your item is damaged, please let us know immediately. Our return policy requires notification within 48 hours of receipt of all damaged goods in order to facilitate an exchange/return. Please send an email and relevant photo
Refunds are typically processed within two weeks or less from the time we receive your return. Each item goes through a careful process that includes inspection, cleaning (if necessary), and restocking approval before the refund is issued. Please not
In rare cases, yes — a return may be rejected if it does not meet our return criteria. To ensure your return is accepted:. We are unable to accept returns that:. While this is uncommon, we do reserve the right to reject any return if it does not meet