Shipping, Delivery & Duties

Information about shipping, duties, taxes and delivery

What shipping methods do you use?

Our standard free shipping is via USPS. We also offer the following UPS FedEx CanadianPost

How much is shipping?

We offer free ground shipping on all orders within the continental U.S.! For orders over $250.00 within the continental U.S. We offer complimentary two-day air. All orders above $150 to Alaska, Hawaii, and U.S. Territories qualify for free shipping.

How do I track my order?

PuraCashmere sends orders using either USPS or UPS (domestic) or DHL (internationally). We insure and track all packages that we ship. As soon as your order ships, we will send you a shipping confirmation email with the tracking number, which you ca

When will my product arrive?

Delivery Time All orders are typically processed within 24 to 48 hours. Fulfillment times may take slightly longer during the holiday season. Same-day fulfillment is possible if the order is placed before 4 PM Eastern Standard Time (New York, EST) Sh

Are taxes & duties included in my international order?

Yes — for many countries, we ship using DDP (Delivered Duties Paid), which means all duties and taxes are collected at checkout so there are no surprise charges upon delivery. You’ll see any applicable duties and taxes itemized during checkout. We cu

My order status is 'delivered' but my order is not here. What do i do?

It’s not uncommon for a carrier to mark a package as “delivered” just before it actually arrives. In many cases, it arrives within the hour — but it can take up to 24 hours. If your order shows as delivered but hasn’t arrived, we recommend:. If the p

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Yes — we ship to the United Kingdom and countries across the European Union. We offer DDP (Delivered Duties Paid) shipping to these regions, which means all applicable duties and taxes are collected at checkout. There are no additional charges upon d