Shipping, Delivery & Duties
Information about shipping, duties, taxes and delivery
Do you ship to PO Boxes, APO, or FPO addresses?
Yes — we ship to PO Boxes, APO, FPO, and DPO military addresses. Please note that expedited methods (2-Day Air and Next Day Air) may not be available to...
How much does shipping cost?
U.S. orders: Free Standard Shipping on orders $150+ Standard Shipping (under $150): flat $10 2-Day Air: flat $25 Next Day Air: flat $40 Canada: flat CAD...
How do I track my order?
You'll receive a Shipment Confirmation email the moment your order ships, containing your tracking number and a link to our branded tracking page. You can...
How long will my order take to arrive?
Most orders ship within 1–2 business days of being placed. Once your order ships, transit time depends on the method and destination: Standard Shipping...
Are duties and taxes included on international orders?
Yes. All international orders — including Canada — ship Delivery Duties Paid (DDP). Duties, taxes, and customs fees are calculated and prepaid at checkout,...
What if my package shows as delivered but I don't have it?
First, the practical checks: Check around your delivery location — porch, mailbox, side door, garage, with a neighbor, or with your building's front desk....
Where do you ship to?
We ship to all 50 U.S. states, U.S. territories, and APO/FPO/DPO military addresses. We also ship internationally to most countries. For the full list of...
When is shipping free?
Standard shipping is free on all U.S. orders $150 and above — applied automatically at checkout, no code required.
Do you offer expedited or express shipping?
Yes. At checkout you can choose 2-Day Air ($25 flat) or Next Day Air ($40 flat) for U.S. orders. Order an expedited method before 12:00 pm ET on a business...
Do you ship to Alaska and Hawaii?
Yes. Alaska and Hawaii orders ship via USPS Priority Mail, and still count toward the $150 free-shipping threshold. Transit times may be slightly longer...
What happens if my package is delayed?
If your shipment hasn't moved in our carrier's system for a few days, you'll automatically receive a Stalled Shipment email from us — we don't wait for you...
What if a delivery is attempted but missed?
If the carrier attempts delivery and no one is available to receive the package, you'll automatically receive an Attempted Delivery notification from us....
Do I have to sign for my package?
Most orders don't require a signature. For higher-value orders or when local carrier policy dictates it, a signature may be required at the time of...
Can I change my shipping address after placing my order?
Once an order is submitted, it enters our fulfillment system quickly so we can get your piece to you as soon as possible — which means we're typically...