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Shipping, Delivery & Duties

Information about shipping, duties, taxes and delivery

What shipping methods do you use?

Our standard free shipping is via USPS. We also offer the following UPS FedEx CanadianPost

How much is shipping?

We offer free ground shipping on all orders within the continental U.S.! For orders over $250.00 within the continental U.S. We offer complimentary two-day air. All orders above $150 to Alaska, Hawaii, and U.S. Territories qualify for free shipping.

How do I track my order?

PuraCashmere sends orders using either USPS or UPS (domestic) or DHL (internationally). We insure and track all packages that we ship.  As soon as your order ships, we will send you a shipping confirmation email with the tracking number, which you ca

When will my product arrive?

Delivery Time All orders are typically processed within 24 to 48 hours. Fulfillment times may take slightly longer during the holiday season. Same-day fulfillment is possible if the order is placed before 4 PM Eastern Standard Time (New York, EST) Sh

Are taxes & duties included in my international order?

International orders are shipped DDU "Delivered Duties Unpaid," and International Customers will be responsible for the payment of any additional associated duties and taxes. Pura Cashmere has no control over these charges and cannot predict the cost

My order status is 'delivered' but my order is not here. What do i do?

Sometimes the delivery drivers will mark the package as delivered before actually releasing the package. For these scenarios, we ask that you wait 24-48 hours to see if the package ends up getting delivered. We also ask that you check with your neigh

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.